Refund & Cancellation Policy

1. Cancellation by Guest
Refund eligibility depends on the time of cancellation prior to the service date:

• More than 30days before service date:
  Refund of up to 80% of the total amount paid.

• 7–14 days before service date:
  Refund of up to 50% of the total amount paid.

• Less than 7 days before service date:
  No refund will be issued.

• No-show or unused services:
  No refund.

Note: Some services (hotels, special interest tours, third-party activities) may have stricter cancellation policies. In such cases, those policies will apply.

2. Cancellation by Ultimo Paradiso

• If a service is canceled by Ultimo Paradiso due to operational reasons or force majeure, guests will be offered:

  • A full refund, or

  • An alternative service of equal value, subject to availability.

3. Refund Processing

• Approved refunds will be processed within 14–30 working days.

• Refunds will be made via bank transfer to the original payer.

• Bank charges and transfer fees are non-refundable and will be deducted where applicable.

4. Non-Refundable Items

• Administrative fees

• Bank charges

• Services already rendered

• Special promotions or discounted packages marked as non-refundable